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Yiwu Keno Crafts Co.,Ltd. operates this website under the KENO FLORAL brand and is responsible for the personal information described below. This policy covers kenofloral.com and the inquiry and product-list forms on this website.
Read our Cookie Policy →Information we receive
When you request a product list or contact us, we receive the information you submit: your business email and, where supplied, your name, company, country or market, project type, message and reference link. The fields shown on each form indicate what is required. Please do not submit sensitive personal information. The forms do not accept file uploads.
Our hosting and security providers process technical information needed to deliver and protect the website, such as IP addresses, browser information, requested pages and request times. Cloudflare Turnstile also evaluates browser and connection signals to distinguish visitors from bots.
Why we use this information
We use your information to deliver the product list you request, respond to inquiries, discuss product development and sourcing, and maintain related business correspondence. Submitting a form does not subscribe you to marketing emails.
We also use technical information to operate the website, prevent spam and abuse, and investigate delivery or security problems. Where applicable data protection law requires a legal basis, we rely on steps you request before entering a contract, or our legitimate interests in responding to business inquiries and running a secure website, as appropriate to the processing.
Who processes the information
Authorized team members receive your inquiry by email. We use Zoho for business email delivery, Vercel for website hosting, Cloudflare Turnstile for bot protection, and Upstash for short-lived form rate-limit records. These providers process information to support their respective services.
The rate-limit records contain hashed identifiers derived from your IP address or the combination of your IP and email address, together with request counts, rather than the message you submit. The form application sends your inquiry to our business mailbox; it does not create a separate website database of inquiry messages.
How long information is kept
Inquiry emails and subsequent correspondence are retained for as long as needed to handle your request, maintain the relevant business relationship, and meet applicable legal or record-keeping requirements. The appropriate period depends on the nature and status of the inquiry. You can contact us to ask about or request deletion of your information.
The application's form rate-limit records expire after a 15-minute window. This limit does not apply to emails, hosting logs or records maintained by our service providers, which are subject to their own retention arrangements.
International processing
Your inquiry may be handled by our team and service providers in countries other than the country where you live. Data protection rules can differ between countries. Contact us for information about the processing locations and safeguards relevant to your request.
Your choices and privacy requests
You can choose not to submit a form and contact us directly by email instead. We need a working reply address to respond to your inquiry or deliver the requested product list.
Depending on the law that applies to you, you may have rights to access, correct or delete personal information, restrict or object to processing, or obtain a portable copy. You may also be able to complain to your local data protection authority. Send requests to the privacy contact below; we may need to verify your identity before responding.
Privacy contact: service@kenofloral.com
Yiwu Keno Crafts Co.,Ltd.
No. 38, Juxian Road, Shangxi Industrial Zone, Yiwu City, China.